Security, Risk & Compliance Program; Idea Zone Stage

Navigating Ecommerce Challenges: Strategies to Reduce Chargebacks and Prevent Fraud

Friday, April 4, 2025

9:30 AM - 10:00 AM Pacific

Location: Security, Risk & Compliance Program, Idea Zone Stage

Moderator(s)

Seckin Yilgoren

Senior Vice President, Security Solutions - North American Markets
Mastercard
Purchase, New York, United States

Panelist(s)

Gary W. Glover

VP of Assessments
SecurityMetrics, Inc.
Orem, Utah, United States
Rick Lynch

Chief Strategy Officer
DisputeHelp
Huron, Ohio, United States
John Wheeler

GM & Director - SMB Security
Fiserv
Berkeley Heights, New Jersey, United States

With the continued growth of ecommerce, merchants are facing significant challenges from chargebacks and fraud, which can greatly impact their bottom line. Global chargeback volumes are projected to rise to 337 million by 2026, and losses from card-not-present fraud are expected to reach $28.1 billion. Ensuring the safety and transparency of payments is no longer optional, but a necessity. In this session, we will explore strategies for combating fraud, preventing disputes, reducing chargeback volumes, and enhancing the experience for everyone involved.