CPO FlexFactor South San Francisco, California, United States
What if the most valuable transactions in your payment ecosystem are the ones you're currently discarding? This provocative session challenges the fundamental assumption that has dominated payments for decades: that declines are terminal events rather than intelligence opportunities. We'll explore why payment declines aren't failures but your most valuable customer interactions—representing the exact moment where expressed customer intent meets systemic failure. This $500B blind spot isn't just a processing problem; it's potentially the largest economic arbitrage opportunity in digital commerce today. Join us to discover how forward-thinking organizations are redefining payment intelligence, why decline data reveals precisely where money is trying to move but can't, and how the industry is evolving from recovery to prediction as the next frontier in payment optimization. Learn why what happens after a decline may ultimately matter more than what happens before it—and how this realization is reshaping our understanding of commerce in the digital economy.
